How to reach us
WhatsApp gets the quickest answer and lets you send a photograph of what you are dealing with, which often tells us the species before we arrive. Calling works equally well during opening hours. The form on this page reaches the same place.
What to tell us
Four things get you an accurate answer first time: what you are seeing, what kind of property it is, which area you are in, and how urgent it is. A photograph helps more than a description — send one if you can.
Hours
8am to 9pm, seven days. Urgent jobs are usually attended within two to four hours in Dubai and three to five in the other emirates. Evening appointments are normal, not an exception.
Urgent and same-day jobs
Most jobs booked before 4pm are attended the same day. Urgent calls are typically reached within two to four hours in Dubai and three to five in Abu Dhabi and Sharjah. Say it is urgent when you message — we hold slots for it, and they go early in the summer.
Things worth treating as urgent, because waiting makes them materially worse or more expensive:
- A restaurant or food premises with visible activity during service. This is a trading risk, not just a pest problem.
- Bed bugs in a property that is being handed over this week, or a hotel room out of service.
- A rodent you can hear in a ceiling void — chewed cable insulation is a genuine fire risk.
- Termite swarmers or discarded wings indoors. The colony has been there a while; the window for a cheap repair is closing.
- Anything in a home with a newborn, or someone immunocompromised. Tell us and we will schedule around it and change the method.
Out-of-hours work — a kitchen after closing, accommodation treated at night — is arranged rather than refused. It is priced differently, and we tell you that before we book it, not after.
Where we cover
Abu Dhabi, Dubai and Sharjah, for homes, restaurants, warehouses, offices, shops and staff accommodation.
- Abu Dhabi — the island and central districts, Al Reem, Yas and Saadiyat, Khalifa City, Al Raha, Al Reef, Mohammed Bin Zayed City, Al Shamkha, and Mussafah and the industrial areas.
- Dubai — Dubai Marina, JLT, Business Bay, Downtown, JVC, Silicon Oasis, Arabian Ranches, The Springs, Mirdif, Al Barsha, Jumeirah, Deira, Bur Dubai, Al Quoz and Al Qusais.
- Sharjah — Al Nahda, Al Majaz, Al Qasimia, Al Khan, Al Taawun, Abu Shagara, Muweilah, University City, and the Industrial Area.
If your community is not on that list, message us anyway — it is not an exhaustive list, and we would rather tell you honestly what we can schedule than take a booking we cannot keep.
What happens after you message
- We reply — usually within about fifteen minutes during opening hours.
- A few questions, or a look at your photograph. Sometimes we can identify the species from it, which decides the method before anyone travels.
- A slot for a free inspection, or straight to a visit if the job is a standard apartment treatment and you would rather not wait twice.
- A fixed written quote after the inspection. No charge if you decline it, and no call-out fee either way.
- The treatment, with the re-entry time confirmed on site before anything is applied.
- A written service report naming the species, the products, the areas treated and the dosage, with the Safety Data Sheets. Keep it — landlords and building managers ask.
Nobody will phone you repeatedly afterwards. If you decline a quote, that is the end of it unless you come back to us.
If you are a business
Ask for a site survey rather than a quote. Sector, size, layout and visit frequency change a commercial programme too much to price over the phone, and the survey is free.
Tell us at first contact whether you are facing an inspection, taking over a site, or replacing an existing provider — each of those changes what we would propose first. Multi-site and facilities-management work is scheduled and reported building by building, with one point of contact. Details on commercial pest control, and what a maintained programme includes on annual contracts.