How we work
Integrated Pest Management, which in plain terms means: identify the species properly, find and remove what is sustaining it, then treat — in that order. It takes longer on a first visit than spraying does, and it costs less across a year because you are not paying for the same problem repeatedly.
It also means we will sometimes tell you something you did not want to hear: that the cockroaches are coming from the building’s risers and treating your flat alone will buy you three weeks, or that a contract is not worth it for your apartment. We would rather say that than take the booking.
Who actually turns up
We are a small team — six to ten technicians depending on the season — and that is deliberate rather than a stage we are trying to grow out of. It means the person who treated your kitchen in March is usually the person who comes back in August, and by the second or third visit they know your property: which floor gully breeds flies, which corner of the warehouse takes activity first, what the neighbouring plot does when it is cleared.
Our technicians are permitted individually by the Abu Dhabi Public Health Centre, after training in pesticide safety, application method and the use of protective equipment. That matters more than it sounds: in Abu Dhabi the company permit and the technician permit are two separate things, and a company can hold one without its people holding the other.
If a technician cannot tell you what they applied and why, something is wrong. Ours can, and they leave the Safety Data Sheets with you.
What you get in writing
Every visit produces a dated service report naming the species found, the products applied, the areas treated, the dosage and the re-entry time, with the Safety Data Sheet for anything used. We keep copies, so if a landlord, a facilities team or an inspector asks for twelve months of history, that request is answerable.
This is the part of pest control that gets quietly skipped, and it is the part that costs you when it is missing. A treatment nobody documented is indistinguishable from a treatment that never happened — that is true for a restaurant facing an inspection, and it is true for a tenant trying to show a landlord that a cockroach problem is structural rather than something they caused.
How we quote
A free inspection first, then a fixed price in writing, and no charge if you decline it. The figure does not change afterwards.
We do not quote bed bugs or termites over the phone. For bed bugs the cost depends on how far the problem has travelled beyond the bed; for termites it depends on whether the colony is reaching one door frame or has established under a finished floor. Anyone giving you a firm number for either without seeing the property is guessing, and the number will move on the day. Pricing sets out the bands we can publish honestly and explains what moves them.
Where we work
Abu Dhabi, Dubai and Sharjah, for homes, restaurants, warehouses, offices, retail units and staff accommodation.
One thing worth understanding about this industry in the UAE: pest control approval is issued per emirate, and each register is separate. A company approved in one emirate is not automatically approved in another, and “municipality approved” on a website does not tell you which municipality. Ask us which emirates our permit covers, and ask the same question of anyone else quoting you — licences and approvals sets out what to ask for and why each item matters.
What we will not do
Quote a fixed price over the phone for bed bugs or termites, because it is impossible to do honestly without seeing the property. Treat a single apartment while telling you it will solve a building-wide infestation. Or use a product in a home with young children without telling you what it is and when it is safe to return.